EasyStack Service & Support

End-to-End Professional Services.
From Consulting to Operations.

Because we focus, we are professional. EasyStack delivers exceptional end-to-end professional services — spanning cloud consulting & planning, cloud design & delivery, and cloud data-center operations — to accelerate the achievement of your expected business outcomes.

Contact Us
24×7
Optional always-on support and fully managed service
On-Site
Local team in Singapore for site visits when required
3
Service lines: consulting, deployment & technical support
EN / ID
Delivered locally in English and Bahasa Indonesia
What You Get

Three service lines, one accountable team

Core capabilities that carry you from technology selection to a running, well-operated cloud.

Consulting

A dedicated consulting team helps you objectively and comprehensively choose the cloud technology and architecture that suits your needs — now and in the future — and the right hardware for your existing IT infrastructure.

  • Choosing hardware specifications
  • Calculating performance over hardware
  • Evaluate, plan, design, build & optimize your cloud

Deployment Services

Clear parameters and timelines ensure quality and on-schedule delivery — from internal small-scale workloads to large-scale cloud service platforms that are easy to deploy and easy to manage.

  • Professional project management
  • Mature cloud computing solutions
  • High flexibility and hardware-agnostic

Technical Support

We keep your cloud running to standard so you can concentrate on your business — covering everything from pre-deployment to post-deployment through our experts.

  • Fast-response team for cloud technical questions
  • Local Singapore team for on-site visits
  • Optional 24/7 support or full managed service
Service Packages

Managed & operations service packages

Focus makes us professional. Across hundreds of enterprise projects, our experienced service team covers pre-sales, delivery and post-sales — from cloud consulting & planning to design, delivery and data-center operations.

Package 01 · Integration

Cloud Integration Management

End-to-end integration management across the full private-cloud lifecycle — solving the “only seeing trees, not the forest” challenge of private-cloud builds.

  • Private cloud: built on a private-cloud technical architecture
  • Project portfolio: unified management of all projects and sub-projects
  • Full lifecycle: plan → launch → implement → test → optimize → go-live
  • Full domain: servers, storage, network, security & infrastructure
Package 02

Advanced Operations & Maintenance

  • Product O&M team: technology, product & consulting
  • Senior experts resolve issues with industry-proven solutions
  • Monthly / quarterly service reports

Suitable for: finance, energy and telecom operators with large, integration-heavy environments.

Package 03

On-Site Operations & Maintenance

  • Year-round weekday on-site service
  • On-site duty during critical business windows
  • Health checks, issue early-warning & O&M statistics

Suitable for: large private-cloud deployments with limited in-house cloud expertise.

Package 04

Remote Managed Operations

  • Remote dial-in for inspection, maintenance & optimization
  • Platform resource management & issue handling
  • Operations hosting by the EasyStack O&M team

Suitable for: cost-sensitive SMBs without a dedicated O&M team.

Package 05

On-Site Support Service

  • On-site service requests & change management
  • Cloud platform issue handling & resource management
  • Problem consultation & answers on site

Suitable for: sites where local partners cannot cover and remote access can be provided.

Workflow

How we deliver

Four steps across the full cloud lifecycle — from first analysis to continuous improvement.

01

Plan & Consult

Objective analysis of technology, architecture and hardware to fit your current and future needs.

02

Design & Deploy

Professional project management delivers intelligent, secure and feature-rich cloud environments on schedule.

03

Operate & Support

Fast-response support from pre- to post-deployment — on-site or remote — keeps you running to standard.

04

Optimize & Improve

Health checks, issue early-warning and optimization plans continuously improve your platform.

Delivery Assurance

Service delivery guarantees

Structured mechanisms that ensure every engagement meets enterprise standards.

Always-On Readiness

Remote dial-in to inspect, maintain and optimize your platform whenever needed — we are on standby.

Remote dial-inInspectionOptimization

Dedicated Specialists

Dedicated engineers ensure stable delivery and reduce the time cost of onboarding and communication.

Dedicated teamStable delivery

Managed Operations

Standardized, proactive O&M drawn from deep product and industry experience raises platform reliability.

Proactive O&MStandardized

Cost Efficiency

Enjoy professional vendor service without paying for on-site staff, cutting O&M spend and overhead.

Cost savingVendor expertise
FAQ

Frequently asked questions

Start from your scale and in-house expertise. Large, integration-heavy private clouds benefit from Cloud Integration Management or On-Site O&M; cost-sensitive SMBs without a dedicated team suit Remote Managed Operations. Our consulting team can assess your environment and recommend objectively.
Yes. Our local team in Singapore can perform site visits when required, and the On-Site O&M / On-Site Support packages provide year-round weekday on-site service plus duty during critical business windows.
Yes. Technical Support offers optional 24/7 coverage or a full managed service, so you can concentrate on your business while we keep your cloud running to standard.
Consulting, deployment services and technical support are conducted locally using English and/or Bahasa Indonesia.

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